The customer understands that the depiction of the subjects portrayed in the artworks can only be as good as the quality of the photographs submitted. Therefore, it is the customer's responsibility to submit clear, high resolution photographs, and clear, self-explanatory instructions with their orders.

If American Oil Portraits feels a quality artwork cannot be created due to poor, old, blurred, or low resolution photograph(s), confusing or unclear instruction(s), inadequate layout or any other special request that American Oil Portraits' expertise determines can't be used towards a good portrait or artwork, then American Oil Portraits will notify the customer to send clearer photograph(s), to explain the instructions further and/or to select a more appropriate layout. If the customer is unable to provide better photos, unable to provide clearer instructions or unwilling to agree to a better layout, the customer understands that the artwork might not be as good as the usual level of quality. If, after such notice, the customer decides to proceed with the order without any changes, then any cancellation or refund requests resulting from an unsatisfactory artwork will not be honored.  

American Oil Portraits will show a preview of the artwork to the customer within 10-15 business days of order. These days are counted from the day we receive all photos, instructions and layout approvals needed to begin your work. Artworks consisting of combinations of several images into one, or artworks of exceptionally high difficulty, will take longer. The preview will consist of a digital photograph of the finished artwork which will be sent by e-mail as an attachment.

After receiving the preview, the customer has the right to request improvements, modifications or revisions. These requests must be in accord with the customer's original instructions. The customer can't request to change the photo, change the subjects' pose, change the background, change the orientation of the artwork, or any other requests that were not mentioned in the original instructions.

The customer understands that American Oil Portraits can only work from the material and instructions supplied by the customer in a timely manner. For example, if the customer sends a photo in which the subject has a beard, and the customer wants the beard removed, then the customer should request so at the moment the order is placed. The customer can't request to have the beard removed after work has started.

The customer understands that American Oil Portraits does not know the people in the photographs in person, and that optical illusions may cause the people to look different in the photographs than they are in real life. For example, if due to bad lighting, bad pose, bad angle, bad focus, the person in the photograph appears to have a different hair color, a different eye color, a different skin complexion, shadows that appear to be facial hair, or lines that appear to be extra wrinkles or double chins, American Oil Portraits has no way of knowing the person's real life appearance, unless the customer explicitly explains the situation when sending the photograph.

These terms and conditions represent the full agreement between American Oil Portraits and the customer, and are subject to change without notice. Any modifications or addendums to this agreement for any specific order must be explicitly approved by American Oil Portraits, before the order is placed.